Frequently Asked Questions.

About Galmerchant

Women of Pakistan needs to become financially independent and want to play an active role in the economic development. Galmerchant is making it possible by creating more income opportunities and by fostering women entrepreneurship. Galmerchant is a One Stop web platform for women who are dreaming of becoming an entrepreneur. Who are computer literate, having basic skills but restricted due to social, cultural and structural barriers. They can easily start their entrepreneurial journey with us. At Galmerchant, they can not only get all the resources they need to materialize their ideas but it gives them a unique opportunity to design their products using their creativity in a user friendly environment. Also they can market/sell their products on the same platform from the comfort and safety of their homes.

Galmerchant buy is an online marketplace from where you can buy products and services at a reasonable price.

Galmerchant Shop is an online marketplace where you can market/sell your products. It gives you an opportunity to present your product to a large customer base without spending anything on advertisement and marketing.

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Galmerchant create is your work space where you can design and personalize your products using a number of tools in a user friendly environment. The work space has a variety of templates and designs to suit your needs. Once you start designing a product, it gives you an estimated cost for each value added service so that you get an idea of the overall cost of your product.

Registering as a Selller at Galmerchant is pretty straightforward. All you have to do is to click on “Account” at Galmerchant homepage and then click on “Become a Vendor” to register yourself by providing your store’s name and email address etc. Click on Register after providing your details.


Shipping charges vary according to your location, quantity and weight of your order. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address. It will show an accurate amount before you check out.

Our products are available through our extensive distribution network in almost all major cities of Pakistan. For a complete list, please view our list of Distributors.

We strive to deliver every order within 3 – 4 working days. Order delivery also depends on the delivery location and weather conditions.


You can place an order via any of the following methods: 

Online Galmerchant is pleased to offer fast and secure online ordering. Simply search for your product, select a product from the dropdown menu, and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest. 

Email [email protected] Phone Phone: +92 ……………. (9:00am – 6:00pm PST) 

  1. Fast and Easy – Instead of ordering on the phone, our quick one page check-out will get you on your way faster without any hassle.
  2. Accurate Shipping Charges– shipping charges are added before checkout so you know your final total before completing your order
  3. Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen
  4. Easy re-ordering – you can save your details for faster future purchases without having to worry about privacy of your data.

In order to process your order we require the following information:

  1. Catalog code(s) and quantity of the product(s) you want to order
  2. Your shipping and billing addresses
  3. Phone number – in case we need to contact you quickly in regards to your order
  4. Email address – for order confirmation and invoice
  5. Payment method – please choose a payment method and provide your details (Easy paisa, debit/ credit card number etc) if payment method is other than Cash on Delivery.

You can either choose Cash on Delivery (CoD), Easy paisa, Jazz Cash or pay online through your debit or credit card.

If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order. If you have emailed a purchase order to [email protected], a confirmation email will be sent to you once the order has been processed during our regular office hours Monday to Friday 9am – 6pm PST.

If you need to cancel your order for any reason, please contact us at [email protected] or call us at +92…………… Please keep in mind that we strive to process and ship orders the same day (if received before 1pm PST), and once the order has shipped you will be subject to shipping/delivery charges.

We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from Galmerchant warehouse for both the returned product and the new replacement product. All returns must have prior authorization from Galmerchant, and be shipped back to Galmerchant within 7 days of receipt of the items. Products must be returned in the same packaging as originally dispatched by Galmerchant. Once the item is received by Galmerchant, we will dispatch the replacement product.

Returns & Refunds

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the product. Should you have a technical issue with a product, please contact our sales support services: Email: [email protected] 

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period we are unable to honor a warranty claim. If Galmerchant determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.

We aim to ship the replacement product to the customer within 7 working days.